Device Licenses for Education reverting to trial

Question

Hello everyone,I have chatted with several Adobe people but I'm still having issues.  I manage 11 Device Licenses and 7 User Licenses.  I'm not having any trouble with the User Licenses, just the Device Licenses.  They were working fine a few weeks ago but last week all the programs went to trial subscriptions when I have the whole suite as part of my Device Licenses.  What do I need to do to correct this?  I have tried to do "serialization" and it caused an even bigger issue with one computer.  I did not try it on any other computer.  Any ideas?Thanks,Stephanie

alisterblack · Answer

It sounds like a user may have signed in with an Adobe ID, causing the machine to lose licensing.

Make sure any applications or the CC Desktop App are signed out.

You can make a serialisation file with the Creative Cloud Packager and run that on the machines.

https://helpx.adobe.com/creative-cloud/packager/create-license-file.html

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