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Qld Advocacy
Participant
February 11, 2026
Question

Device limit picking my laptop up twice

  • February 11, 2026
  • 2 replies
  • 29 views

My organisation has a Creative Cloud subscription that allows 2 devices to be logged in at once. For some reason it is picking my device up twice. Every few days I have to sign out from 'laptop78' (which is my laptop), to be able to use it on 'this device' (which is laptop78). The other device login is being used by our other comms officer on laptop49. Any ideas on why this would be happening and how to fix it?

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    February 11, 2026

    Moving this discussion to the Enterprise & Teams Questions community.

    kglad
    Community Expert
    Community Expert
    February 11, 2026

    you’re sharing a license with your comms officer?

    Qld Advocacy
    Participant
    February 11, 2026

    We’re both comms officers and yes, the user is in our org name and we use the 2 activations on each of our laptops.

    kglad
    Community Expert
    Community Expert
    February 11, 2026

    that’s probably the problem.  have your admin contact support and let support know what you’re doing.