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A
af0921dx
Participant
August 12, 2022
Question

Difference between Account, Plan and License

  • August 12, 2022
  • 2 replies
  • 478 views

Hi Everyone!

 

Sorry if this seems like a very basic question, but I'm very confused as to what is the difference between my account, plan, and license. Does acquiring a specific plan entitle you to a particular account/license?

 

Here's the thing: I want to be able to use a feature that is only available for Business/Enterprise level accounts. According to my Account portal, my company is on an Adobe for Enterprise Plan. Now, I would have thought this meant I'm on an Enterprise License, but IT confirmed I'm actually on an Acrobat Pro License, and that upgrading to the "correct" license might raise the cost since the Enterprise Plan is just the type of relationship between Adobe and the company.

 

I would really appreciate it if someone can help me understand the difference because I feel that would let me know if getting the company to enable this feature is possible at all.

This topic has been closed for replies.

2 replies

I
iCharles
Legend
August 30, 2022

Hi @af0921dx 

 

We reviewed the account you are using and found that you currently are not entitled to Adobe Sign. You would need Adobe Sign integration for Teams to use Adobe Sign features. Yes, the cost will increase if your organization chooses to add Adobe Sign for Teams. For more information regarding what Adobe Sign for Teams includes, click here.

 

Hope this helps.

Charles 

T
Test Screen Name
Legend
August 13, 2022

What is the SPECIFIC thing you want to do that you can't do?

A
af0921dxAuthor
Participant
August 15, 2022

I want to keep separate documents when I send requests for signatures. Like this:

 

https://community.adobe.com/t5/adobe-acrobat-sign-discussions/keeping-multiple-digitally-signed-files-separate/td-p/10589563
https://community.adobe.com/t5/adobe-acrobat-sign-discussions/esign-separating-documents/td-p/9220227

 

My IT dept told me they do not normally assign Enterprise licenses, but my account portal shows my current plan as Enterprise and that's why I'm confused. At the end of the day, I just want to be able to use this feature and I want to know what should I do to get it.

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