Skip to main content
geoffreyl71701276
geoffreyl71701276
Participant
August 13, 2019
Answered

Difficulty installing CC/etc. on an Enterprise account

  • August 13, 2019
  • 2 replies
  • 402 views

I'm trying to install CC, Premiere Pro, etc. on my computer via an Enterprise account of the institution I work for. I am able to get all the way through downloading and running the installer, at which point I enter my institution's ID and am taken through the institution's site to login (within the installer window).

However, when I enter my institution ID and password to login, the installer window goes white, and nothing happens after this point. I'm not really sure what else to do to get the installation to go further. Any help would be appreciated.


(I'm running on MacOS Mojave 10.14.6.)

Thanks!

This topic has been closed for replies.
Correct answer Bani Verma

Hi,

This happens when the licensing information stored in Mac keychain goes corrupt, to troubleshoot this issue please follow the steps shared in the following help document: User and license information issues | CC 2019.

Let us know if this helps.

2 replies

Bani Verma
Bani VermaCorrect answer
Legend
August 16, 2019

Hi,

This happens when the licensing information stored in Mac keychain goes corrupt, to troubleshoot this issue please follow the steps shared in the following help document: User and license information issues | CC 2019.

Let us know if this helps.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 13, 2019

Discussion successfully moved from Adobe Creative Cloud to Enterprise & Teams

ABAMBO | Hard- and Software Engineer | Photographer
Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices