discontinued license

Forum|Forum|6 months ago
August 21, 2025
2 replies
409 views

Hi, I had bought an Adobe license via SRT; that company went out of business apparently and Adobe continued to provide me access to the Adobe apps for a while. Now it has stopped. My license was good until Februaru next year. It is impossible to reach anybody at Adobe, so I turn to this forum. Can anybody help?

Account management

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

P

Paula24795648a4pcAuthor

Participating Frequently

will do. Thanks for the advice!

Best wishes

Paula

A

Anshul_Nautiyal

Community Manager

Hi @Paula24795648a4pc,

Thanks for reaching out. I’ve checked and can see that there are two active Teams contracts associated with the Adobe ID you used to post this query.

You’re unable to use the licenses because there’s a payment issue with one of the contracts, which includes your Adobe apps subscription. Could you please confirm whether this contract is linked to the company you mentioned has gone out of business?

I recommend contacting your administrator for assistance, as they’ll be able to resolve this for you. You can refer to this document on how to identify and contact your admin:
https://adobe.ly/4fL1t93

Hope this helps. Let us know if you need any further support.

Regards,
^AN

P

Paula24795648a4pcAuthor

Participating Frequently

Dear Anshul,

Many thanks for your fast response, I appreciate that.
The thing is, I can't even log in into my account anymore, so I can't see
who is out there and whether or not SRT is associated with that account. As
a consequence I am completely cut off.

I think I have to regard my license as 'lost', unless you can think of
something clever?

Many thanks,

Kind regards
Paula

A

Anshul_Nautiyal

Community Manager

Hi @Paula24795648a4pc,

Could you please let me know what issue you’re facing when trying to sign in?
Please try logging in at https://adobe.ly/4722FT3 and select School or Business Account when prompted in the profile chooser.

Kindly confirm if you’re able to log in successfully

Regards,
^AN

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