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samtruax
Participant
October 28, 2013
Question

Do we need to invite our machines to the Team Cloud subscription after upgrading from the reg. one?

  • October 28, 2013
  • 1 reply
  • 424 views

We upgraded from regular Cloud subscription to the Team subscription...do we need to do anything or just keep on using the programs as usual?  I keep getting emails from Adobe warning me that my subscription has been cancelled and will be running out at the end of the month.  I don't want things to suddenly stop working when I am now paying for the TEAM membership.

I went to the Adobe site and logged in to our account and in the Team Console it had two blank spots where you can invite people to be part of the Team.  I gave the Team member emails to the person at Adobe that I originally spoke to about Team and they said they would take care of everything.  Although I now don't believe them.  What needs to be done?

Thanks

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    1 reply

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    October 30, 2013

    Hi samtruaxpno,

    Please login to Admin console and send the invitation to those users whom you want to grant the license. Once the invitation is accepted please sign out from the apps help menu and sign in again.

    It should fix the issue.

    Please let us know if it helps.

    Regards,

    Abhijit

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