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Question

Does Acrobat 12 (Acrobat DC) require each user to create an Adobe ID?

Forum|Forum|11 years ago
April 20, 2015
5 replies
33830 views

I work in a University environment and we'd rather not force everyone who uses one of our Stand-Alone licenses to create an Adobe ID in order to use Acrobat. Is there a way to create an installer that just asks for the Serial Number? I did some reading that you could disable the cloud functions and that would probably be in the same ballpark, but can't find anything about not having to create and ID. Ideally, we would like for users to just have the same features they had in 11 without creating an Account, without having cloud functions and without having to do too much work on the back end to make that happen (there are only two of us in the office and we don't have a ton of spare time to figure it out). Thanks

Acrobat

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A

Anonymous

Use Acrobat Customization Wizard DC. On the first page, just to the right of the Serial Number, select the Grant Offline Exception button. While you're at it, follow Steve's recommendation too up in reply #3.

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jperkins71

Participating Frequently

The "Grant Offline Exception" button got me around the eternal AdobeID sign-on window.

Unfortunately, the product doesn't want to install silently using the transform generated by the Acrobat Customization Wizard DC. Keep getting an error 1603. I've tried installing using "msiexec /i AcroPro.msi /q TRANSFORMS=transform.mst" as well as using msitran to transform the AcroPro.msi file and use "msiexec /i AcroPro.msi /q".

Anyone encounter that particular error using customization transforms?

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jarettl60453660

Participating Frequently

Same issue using PDQ Deploy.. it requires vcredist_x64 (2013) prior to install for all feature of Adobe to work properly, after spotting that in the msi log and deploying it first in the chain, i was able to get DC running without the 1603

https://www.microsoft.com/en-us/download/confirmation.aspx?id=40784

Deploy with "vcredist_x64.exe /install /quiet /norestart"

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jonh70769409

Participating Frequently

okay, so I have been able to get the application to install from a command line from: \Adobe Acrobat DC\Exceptions\APRO15.0en_US\Adobe Acrobat

with the following command:

Setup.exe /sALL /extUI /sl "1033" /msi EULA_ACCEPT="Yes" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="en_US" INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1

Now, if I could only find the place where the variables in this command are documented. I have no idea what a few of them mean. Since many people are going to deploy this app with CCP and SCCM I suggest a better resource - or at least have it all in one place.

EnterpriseHelp

Inspiring

The Acrobat doc has a property dictionary, but the CC specific props should be documented in the CC docs.

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/properties.html

hth,

Ben

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jonh70769409

Participating Frequently

I create the 64- bit package in CCP using the enterprise license and have two folders - build and exceptions

In previous versions of Acrobat, I would make a two step task sequence:

1. install from exceptions deployer using the following command: ExceptionDeployer --workflow=install --mode=pre --installLanguage=en_US

followed by

2. the MSI from the deploy folder - msiexec.exe /q ALLUSERS=2 /m MSINMSNP /i "Adobe Acrobat XI Pro.msi"

This procedure no longer works so I have tried several things that also don't work.

If I first try to install from Adobe Acrobat DC\Exceptions\APRO15.0en_US\Adobe Acrobat using setup.exe, the program bombs out asking for a serial number (not the one I use in CCP to create the package - that one does not work)

If I start with \Adobe Acrobat DC\Build it bombs out and gives me no feedback at all

So, I am stumped. I can get nothing to run from the command line without bombing out. Usually I can install this package manually before I make a deployment for SCCM. This time, I can't do it without it asking for a serial number (one that is different from the one I use in CCP to create the package)

Perhaps Ashishes post below describes the right order?

S

Steve Cordero

Adobe Employee

I don't see the second step needed for applying the licensing MSI file for Creative Cloud? If the licensing file is not applied then Acrobat will be installed and launch in Trial Mode. Also as a troubleshooting tool you should enable verbose logging: How to Enable Microsoft Installer logging and Verbose logging to gather additional troubleshooting Information

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jonh70769409

Participating Frequently

yes, but that document is not exactly a roadmap and I can't get the CCP install to work

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Steve Cordero

Adobe Employee

Tell me the exact steps that you are using to create your deployment package and which serial number type you are using to license Acrobat. Are you ONLY using the Adobe Customization Wizard to create the deployment package? Are you using the Acrobat serial number you get from LWS that is specifically for Acrobat? Is it the serial number that you get for Creative Cloud for Enterprise or Creative Cloud for Teams that is for the Creative Cloud applications?

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Steve Cordero

Adobe Employee

Yes, there is. There is a Classic version available in a VOLUME license. Contact Adobe Volume Licensing ( Adobe license management, discounts | Adobe Buying Programs ) or your Sales vendor for details. You can disable any free services and Sign-In via the Adobe Customization Wizard DC ( Adobe Customization Wizard ).