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Participant
May 24, 2018
Question

Does the Creative Cloud Client support TLS v1.0 and v1.1connections?

  • May 24, 2018
  • 5 replies
  • 628 views

It appears that the Adobe Creative Cloud Client is reaching out to Amazon's S3/AWS and Microsoft's Azure with TLSv1.0, or at the very least defaulting to TLSv1.0.  Adobe has proclaimed that they are moving away from TLSv1.0 and our organization has disabled the use of the deprecated protocol.  Due to this disabling, we are unable to connect using the Creative Cloud Client (latest version) as it continues to attempt a TLSv1.0 connection.

Has anyone else experienced this issue?  Is a new client being developed that prevents using this protocol version?

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5 replies

Participant
August 29, 2018

Yes.

We are also in the process of disabling TLS 1.0 using IISCrypto, and only last week did I see this issue.

I'll need to investigate this further and check to see if Adobe has any formal response.

(I am only reminded about this as there is a CC security update released yesterday!)

alisterblack
Inspiring
August 29, 2018
Participant
August 30, 2018

Hi Alister,

Thanks for that!

However, we performed a fresh install of the latest version of the CC desktop app, and with TLS 1.0 disabled in IISCrypto, the desktop app is unable to reach the Adobe servers.

I am unsure if you can verify this, but should TLS 1.1 also be disabled in IISCrypto?

Regards,

Stephen

kglad
Community Expert
Community Expert
May 24, 2018