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AStabile
Participant
July 19, 2020
Answered

Don't have access to my original plan

  • July 19, 2020
  • 1 reply
  • 675 views

I use Creative Cloud with a student membership though my university and have been doing so for the last year. All of a sudden, after the update, it seems like the terms of my subscription have changed and I don't have access to the apps I originally did- no Photoshop no Premiere nothing. Even though I still pay the same amount monthly, I don't own them anymore? I can't even get deep enough into my account to see what has changed, because Adobe just tells me to contct my school. Is anyone else having this issue? I can't even cancel my subscription and restart it on my own. I just want to restore my subscription back to what is was just a few months ago.

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Hi,

 

Thank you for posting your query here.

 

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
July 20, 2020

Hello,

You were using Enterprise license which is managed by the organization and currently, it seems that there is no CC license assigned/active under your account. Kindly contact your internal IT team to get more details.

    J
    Jacqwie
    Participant
    July 21, 2020

    I am having the same problem. I paid a $527.87 year upfront fee for CC as a student, with 4 months lieft and now my account is an enterprice account through my university which has no features. This seems like Adobe has screwed up, placing anyone who uses adobe with a student email onto that temporary service that has ended. Someone needs to look into this because I think there will be alot of people in the same situation.

    D
    Dj_Creative_enthusiastCorrect answer
    Inspiring
    July 21, 2020

    Hi,

     

    Thank you for posting your query here.

     

    This is a public forum, not the link to Adobe support.

    Sorry, but we're normal users and we can't help with account and/or payment problems.

    Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

    Be sure to remain signed in with your Adobe ID before accessing the link below.

     

    Thank you.

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