Double charges for Adobe ID Creative Cloud _ Refund needed

Hi all,

As a company, we have an Adobe PRO subscription for 14.99 EUR/month for many years now.

Then we made a 1-month trial for Adobe ID Creative Cloud on May 2021, which costs 19,99 EUR

- Unfortunately we were debited for 2x 19,99 EUR i.e 39,98 EUR in May 2021

- We were then logically debited for 1x 19,99 EUR in June & July 2021.

- Nevertheless we were again debited for 2x 19,99 EUR in August, September & October 2021

- We decided to cancel the Adobe ID Creative Cloud subscription at the end of October.

As a result we received in November: 

*a refund of 49,98 EUR

* as well as an additional debit of 19,99 EUR

When we look at account's formula, we only see the Adobe PRO subscription.

However we are still debited for 19,99 EUR for the Adobe ID Creative Cloud subscription each month even if we stopped it ....

As a result, can you please help us by indicating the process to follow to:

1) get the refund for the 5x 19,99 EUR i.e. 99,95 EUR (May, August, September, October & November)

2) and to have the Adobe ID Creative Cloud subscription definitively cancelled.

Thanks