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ai_ying_4385
Participant
Nov 13, 2024 2:03 PM UTC
Question

Download files from inactive accounts

Dear support agent,

 

I have left my corporate and I would appreciate your help to download all the files from my inactive account and transfer to another active account. 

Error Code: 50058
Request Id: 4104b924-0c77-4325-90ba-dcda6eaf6500
Correlation Id: c979d9f1-49a4-44ba-b333-8dd44e83be5a
Timestamp: 2024-11-13T13:55:11.999Z

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5 replies

sprinklr-integration-user
Inspiring
Nov 13, 2024 3:02 PM UTC

Hi @ai_ying_4385,

Thank you for reaching out.

 

I couldn't locate an active subscription linked to the Adobe ID used in this inquiry. If you have a previous account tied to an organization, I recommend contacting your former IT team or system administrator—they can assist in transferring assets and files from your business profile to your personal profile. Please see this Adobe article for guidance on transferring assets.

If you have another Adobe ID associated with an active subscription, feel free to share it with me via a personal message. You can refer to this article for instructions on sending a personal message.

 

Regards,
^AN

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ai_ying_4385Author
Participant
Nov 18, 2024 7:06 AM UTC

Dear An,

 

thank you for your advice. I have shared the details with you via an active account on 14 Nov.

 

looking forward to hear from you. 

thank you.

 

best regards, 

quote

Hi @ai_ying_4385,

Thank you for reaching out.

 

I couldn't locate an active subscription linked to the Adobe ID used in this inquiry. If you have a previous account tied to an organization, I recommend contacting your former IT team or system administrator—they can assist in transferring assets and files from your business profile to your personal profile. Please see this Adobe article for guidance on transferring assets.

If you have another Adobe ID associated with an active subscription, feel free to share it with me via a personal message. You can refer to this article for instructions on sending a personal message.

 

Regards,
^AN


By @sprinklr-integration-user

 

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Bani Verma
Bani Verma
Legend
Nov 18, 2024 7:40 AM UTC

Thank you for the update; give us time to check the details and reply. Appreciate your patience. 


^BS

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