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AEERIS
AEERIS
Participating Frequently
July 23, 2018
Answered

Downloaded and Installed Package but Indesign is not visible

  • July 23, 2018
  • 3 replies
  • 1174 views

Hi Guys, I created a package via CC. After couple of try package created and then I downloaded it. Corrected my security settings and started the install. It said "SUCCESSFULLY INSTALLED". But when I checked there was no InDesign installed?

    This topic has been closed for replies.
    Correct answer alisterblack

    i created my own account when i bought my mac also i already created and installed 2 more packages before one with photoshop illustrator and the other one with acrobat pro lightroom and xd cc. this case never happened before.

    the only difference previous packages were created by me using the ccp launcher. as it created errors i used your web site to create indesign package.

    can this be the reason?

    cheers


    Hi,

    It looked from the log that you don't have write permissions to certain paths during installation, hence the suggestion.

    If this is your own machine, is there a reason why you cannot use the Creative Cloud Desktop App to handle the installation?

    3 replies

    alisterblack
    alisterblack
    Inspiring
    July 24, 2018

    Thanks are you on Mac or Windows?

    Can you check the PDApp log as noted above?

    AEERIS
    AEERISAuthor
    Participating Frequently
    July 24, 2018

    I am on MacBook Pro 2017 with High Sierra.

    8Gb Ram 3.1GHz Core i5

    Have a nice day

    alisterblack
    alisterblack
    Inspiring
    July 24, 2018

    Thank you. You can find the log file for this installation at ~/Library/Logs on the mac.

    This will give us more information regarding what may have caused this issue.

    alisterblack
    alisterblack
    Inspiring
    July 24, 2018

    Hi,

    I understand that you have created a package on the Admin Console, the package contained InDesign and other applications but InDesign did not install.

    Can you confirm that this is correct? What else was in the package, what platform were you deploying to, what method were you using to deploy?

    To check in more detail please look at the PDApp.log. Details in the document below.

    Troubleshoot Creative Cloud apps installation and uninstallation errors

    AEERIS
    AEERISAuthor
    Participating Frequently
    July 24, 2018

    Hi, I created a package with only indesign in. It said it installed successfully but I could not find the application at my applications folder.

    have a nice day

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 23, 2018

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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