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stuart  w22689353
Inspiring
Jun 13, 2018 12:25 PM UTC
Question

Downloads not working since the new admin console arrived?

Every download fails for Premier Pro, inside or outside the proxy.

I see it's coming from the Amazon cloud, anyone else having issues downloading large packages?

Sometimes we get 500MB and get excited, then fail!

I notice the chat support option is also intermittent.

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    5 replies

    kglad
    Community Expert
    Community Expert
    Jun 13, 2018 1:27 PM UTC

    do you mean the enterprise console?

    what version of premiere pro are you trying to download?

    from where are you trying to download it?

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    stuart  w22689353
    Inspiring
    Jun 13, 2018 1:45 PM UTC

    adminconsole.adobe.com, latest version, hasn't worked for a few weeks

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    kglad
    Community Expert
    Community Expert
    Jun 13, 2018 3:18 PM UTC