Dreamweaver CC 2019 (Enterprise) is unresponsive

Forum|Forum|7 years ago
March 25, 2019
2 replies
1679 views

Dreamweaver has become unresponsive. Noticed it on Friday 3/22 and still is not working today Monday 3/25. When you try to launch, the icon just bounces but Dreamweaver never launches. Co-workers are experiencing the same problem as I am. Have tried uninstalling and reinstalling the app as well as reinstalling adobe creative cloud but Dreamweaver still won't open. Have trashed the prefs and that didn't help as well. Tried installing older versions of Dreamweaver and they won't work either.

This topic has been closed for replies.

Correct answer brandon_russ

Great, thanks for the update!

Disabled CrowdStrike and finally able to open DreamWeaver!

A

Anonymous

On one of our machines, we time machined back to when Dreamweaver was working and we were able to open it successfully. After logging in, the latest CC update begin downloading and applying itself. After closing the program and trying to log back in, the problem returned so we were unable to get in to Dreamweaver. It appears to be the latest CC update causing the problem. All other CC apps are working, the only problem is Dreamweaver.

B

Ben M

Community Expert

Sounds like something has become corrupted. Try this KB article and re-create the user configuration folder and see if that helps ( JavaScript errors in Dreamweaver ). Otherwise you can try 1 of 2 things:

1. Try making a new user account on the computer to login with and see if problem still exists. If the problem goes away there is an OS error in your user folder that is causing things to not work properly.

2. Use the CC Cleaner tool to try completely removing CC apps and then re-install ( Use the Creative Cloud Cleaner Tool to solve installation problems ). This is a more drastic measure than a simple uninstall/reinstall so you will want to back everything up and potentially even de-activate the suite first.

C

clintl6422475Author

Participating Frequently

I've tried updating the Java, that didn't work. I did re-boot my Mac in "safe mode" and Dreamweaver did launch and work properly but as soon as I re-started my Mac with "safe mode" off, Dreamweaver wouldn't launch again like it was doing before. Not sure what would be causing this?

B

Ben M

Community Expert

Did you try launching in a new user account to rule out OS user corruption? Sometimes when updating your OS, user accounts get corrupted and because files are stored in the user account it can affect applications at times.

Also have you tried the CC Cleaner tool during an uninstallation? The uninstallers do not always get all of the files, so sometimes this tool does come in handy.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.