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thomasg24904162
Participant
April 27, 2016
Answered

Dreamweaver CS3 too many activations no longer have access to old computers

  • April 27, 2016
  • 5 replies
  • 635 views

Hi

I have been told to ask this question on the forum regarding an error i am getting with Adobe Dreamweaver CS3, it is a Volume Licence Key used by my company, however it has reached too many activation's, and I no longer have access to the previous computers that it was installed on (decomisioned or scrapped).

I have spoken via a webchat to get the activation reset, however I am still getting the following error when I try to activate my serial in Dreamweaver CS3.

Please can someone from Adobe assist me.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer alisterblack

    Sorry to hear that Thomas. I will contact you for the serial number and will get this fixed for you.

    5 replies

    alisterblack
    Inspiring
    April 29, 2016

    Unfortunately I will have to ask you to reach out to our support team again, they are the only ones who can make changes to the activations.

    Contact Customer Care

    thomasg24904162
    Participant
    April 29, 2016

    Hi

    Please see below transcript of the lack of help I have received from the "Support Team"

    info: Thank you for your patience.

    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week

    info: You are now chatting with Vikrant.
    Please don’t close the chat window or browser tab since it will end our chat session.

    Vikrant: Hello! Welcome to Adobe Customer Service.

    Vikrant: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

    Vikrant: Is it the first time you are contacting Adobe regarding this issue?

    Thomas Gilbert: hi no i have contacted before about it

    Vikrant: I understand that you are facing issue with your volume licencing ?

    Vikrant: Is that correct ?

    Thomas Gilbert: yes

    Vikrant: Thank you for the relevant information.

    Vikrant: I would like to inform you I have to transfer your case to our concern department. They will get it done.

    Vikrant: Allow me a moment while I connect to them.

    Thomas Gilbert: i have installed dreamweaver cs3, with a volume licence key, but it keeps complaining about activation

    info: Please wait while we connect you to a representative.

    info: You are now chatting with Deepti.
    Please don’t close the chat window or browser tab since it will end our chat session.

    Deepti: Hello! Welcome to Adobe support.

    Deepti: How are you doing today?

    Thomas Gilbert: good thanks

    Thomas Gilbert: i am having issues with dreamweaver cs3 volume licencing, it keeps complaining about activation

    Deepti: I would like to inform you that we are not supporting the installation or activation of CS# anymore.

    Deepti: I would request you to refer to forums.adobe.com

    Thomas Gilbert: tried that, no help

    Thomas Gilbert: CS3 is still supported isnt it?

    Thomas Gilbert: i thought it was just CS2 that was no longer supported

    Deepti: I am sorry, but I won't be able to assist you with this.

    Deepti: We are not even supporting CS5.5.

    Thomas Gilbert: so how do i use dreamweaver cs3 without it expiring

    Thomas Gilbert: It says "You have 29 days left to activate your software" so what can i do ?

    Deepti: As I said that we are not supporting CS3 , so I won't be able to help you with the activation of it.

    Thomas Gilbert: can you put me through to someone who can? simply saying you cant help is not acceptable, this is adobes product

    Deepti: There is no team that supports the activation of CS3.

    Deepti: Is there anything else I can help you with?

    Thomas Gilbert: you really aren't giving me any help, so basically you are telling me that the product we paid for is now useless?

    Deepti: We are not stopping you to use the product, it is just that we cannot help you with this product.

    Thomas Gilbert: you are stopping me from using it, by not helping me activate it, it will cease to work

    info: Your chat transcript will be sent to tom.gilbert@email.com at the end of your chat.

    Deepti: I won't be able to assist you for the version that is no longer supported by Adobe. I hope you understand.

    Deepti: Please refer to forums for any help.

    Thomas Gilbert: fine

    Deepti: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

    alisterblack
    alisterblackCorrect answer
    Inspiring
    April 29, 2016

    Sorry to hear that Thomas. I will contact you for the serial number and will get this fixed for you.

    Bani Verma
    Legend
    April 28, 2016
    Ned Murphy
    Legend
    April 27, 2016

    Volume Licensing issues need to be resolved thru volume licensing support

    ----------------

    http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

    Volume Licensing Activation Issue: https://forums.adobe.com/thread/1526938