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Participant
December 30, 2021
Question

Edit Adobe Screen Name

  • December 30, 2021
  • 2 replies
  • 185 views

I just moved to a new macbook pro.  I logged into the creative cloud desktop app on my new macbook.  It didn't bring over my account profile pic, profile name, and company.  It did however, bring over my account name, email and organization name.  It's a little strange it transferred some info but not all.

 

Either way I was able to enter all that info but when I tried to change my adobe screen name back to what it already was on the old computer it gave me a message "that name is already taken".  Can you please let me know how I can get the adobe screen name changed back to what it was before I transferred to a new macbook. 

 

old adobe screen name: trkomoro

adobe screen name I was given: Thaddeus2244296282jf

 

Also this my account is an enterprise account run by Garland ISD.

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2 replies

kglad
Community Expert
Community Expert
December 30, 2021

<moved from account,payment&plan>

Participant
January 6, 2022

What does this mean.  My adobe screen name is still the same.