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Participant
Jan 30, 2025 8:41 PM UTC
Question

Educational License verification link doesn't work.

„My university has an Education license. I was able to register using my student email and received a verification link. However, the link doesn't work. When I click on it, I get the following message:“


This hostname (adobeid.services.adobe.com) is deprecated, please contact the Identity team for more details.

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6 replies

Legend
Feb 3, 2025 6:17 PM UTC

Hi @youssef_2601,

Thanks for reaching out. If you're encountering issues with the verification link for your Adobe Education license, please follow the steps below to resolve the problem:

Try opening the link in a different browser (Chrome, Edge, Firefox, Safari).
Clear browser cache and cookies and attempt to open the link again.
Manually enter the verification link instead of clicking it—copy and paste it into your browser.
Use an incognito/private browsing window and try again.
Ad blockers or browser extensions can sometimes interfere with verification links. Try temporarily disabling them and then clicking the link again. 

 

Let us know if you need further assistance. 

Regards,


^AN

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Peru Bob
Community Expert
Community Expert
Jan 31, 2025 12:18 AM UTC

Contact your school plan's administrator.

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kglad
Community Expert
Community Expert
Jan 30, 2025 9:11 PM UTC

try a different browser 

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Participant
Jan 30, 2025 9:15 PM UTC

I have, still not working

 

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kglad
Community Expert
Community Expert
Jan 30, 2025 11:51 PM UTC

check for ad blockers 

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droopydog500
Community Manager
Community Manager
Jan 30, 2025 8:59 PM UTC

Hi @youssef_2601,

 

Your question does not involve Firefly, so I will move it to the Accounts, Payment, and Plan forum.

 

    droopy

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Adobe Community Expert (not an Adobe employee)