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encarna_0073
Participant
June 10, 2025
Answered

Eliminar al usuario ramon.guzman@iesalfonsox.es

  • June 10, 2025
  • 1 reply
  • 332 views

Hola,

Estoy teniendo problemas para eliminar al usuario  desde la Adobe Admin Console.

El usuario:

  • No tiene ningún producto o licencia asignada

  • No forma parte de ningún grupo de usuarios

  • No aparece con contenido pendiente de transferencia

  • No tiene tipo de identidad gestionada (Adobe ID)

A pesar de cumplir estas condiciones, la consola no permite eliminarlo. Ya he probado también con la opción de carga por CSV utilizando la instrucción DELETE, sin éxito.

Solicito que se revise este caso y se proceda, si es posible, a la eliminación forzada del usuario, o que se me indique el motivo técnico por el cual no es posible eliminarlo manualmente.

Gracias por su ayuda.

Atentamente,

Encarna
Administrador del sistema
IES Alfonso X
 (usuario afectado)

[Removed by moderator: Please refrain from sharing personal details here, as this is a public forum accessible to all.]

Correct answer Anshul_Nautiyal

Hi @encarna_0073,
Thank you for the update.

To further troubleshoot this issue, could you please try the following steps:

 

Clear your browser cache or try accessing the Adobe Admin Console using an incognito/private browsing window. This will help rule out any potential caching issues that may be affecting the display of user information.

Additionally, could you please confirm whether any other administrator in your organization has attempted to remove this user?  

Looking forward to your response.

Regards,
^AN

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
June 11, 2025

Hi there, 

 

I have reviewed the account details for the email you provided and your account and found that you have a Creative Cloud All apps for Education (K12). Also, I can see that you have requested that the Adobe account of the user be deleted from our end.

In the meantime, have you tried all the steps shared in the following help documents to remove the user: https://adobe.ly/3SLhVLG, https://adobe.ly/4dV0Ubz;

 

Please try and let us know if this helps.

 

Thanks,
^BS

E
encarna_0073Author
Participant
June 11, 2025
No, sigo sin poder eliminar el usuario indicado para poderlo añadir, nuevamente,

El usuario sigue activo, pero no tiene ID Adobe, ni producto CCE.

Espero su respuesta

Atentamente

Encarna
A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 11, 2025

Hi @encarna_0073,
Thank you for reaching out.

To assist you further, could you please let us know what specific error message you are encountering when attempting to delete the user?

Additionally, we recommend trying the following steps to remove the user:

  1. In the Adobe Admin Console, navigate to Users > Directory Users.

  2. From the list of directories, select the Business ID directory.

  3. In the list of users, check the box next to the user's name.

  4. Click Remove Users.

  5. In the confirmation dialog box, click Remove Users again to confirm.

For a detailed guide, please refer to the following documentation:
https://adobe.ly/45dSji2

Lastly, could you confirm whether any other admin under your contract has attempted to remove this user as well? This information will help us rule out any potential conflicts or lockouts caused by concurrent actions.

Looking forward to your response.

Regards,
^AN

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