Eliminar PLAN (admin console)

Hola tengo el mismo problema hace meses que quiero darlo de baja y no se puede siguen y siguen cobrandome y nadie constesta, que puedo hacer alguien que me ayude :C

We apologize for the inconvenience caused to you.

I am unable to find any closed or active support case under your account which you have used to post the query. Kindly contact the support team to cancel the contract by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.