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mikew78167147
Participant
August 8, 2025
Answered

Email from my "Account Manager" about consolidating licenses

  • August 8, 2025
  • 3 replies
  • 1027 views

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts"

This is the body of the message - 

 

"As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control.

This misalignment can lead to security risks, compliance issues, and operational inefficiencies.

 

By consolidating these licenses into your team account, you’ll benefit from:

✔ Full ownership and control over Adobe licenses
✔ Simplified billing and compliance management
✔ Enhanced security and seamless collaboration
✔ Smooth transition with zero downtime
✔ Prorated refunds for cancelled individual licenses

 

Shall we proceed with the consolidation? Should I send you the approval link?"

 

Is this real or a scam?  I have no idea what "mulitple sign-ups" means.  Has anyone else seen this?

Thanks

Correct answer Anshul_Nautiyal

Welcome to the Adobe Enterprise and Teams Community.

Are you receiving emails from Adobe account managers about consolidating your individual or personal Creative Cloud licenses into a single business or team account managed through the Adobe Admin Console?

You and your team members may receive such emails in the following situations:

  • All users are using email addresses with the same business domain.
  • The credit card used for payment of individual subscriptions is the same.
  • Your organization already has an active Teams contract, but several users still have individual subscriptions linked to the same business email domain or payment method, and they have not yet been added to the team contract.

Benefits of upgrading to Creative Cloud for Teams:

Consolidating individual plans into a Creative Cloud for Teams plan offers several exclusive advantages designed for organizations and collaborative environments:

  • Centralized license management through the Adobe Admin Console
  • Shared pooled storage for easy collaboration and secure asset retention
  • 1:1 Expert Sessions and advanced technical support
  • Creative Cloud Libraries to maintain brand consistency and streamline teamwork
  • Access to Adobe Fonts, Adobe Stock templates, Adobe Color, and Behance for inspiration and creative assets
  • 180-day file history for cloud documents and Creative Cloud files to restore earlier versions when needed
  • Ability to reassign licenses to new users if someone leaves the organization
  • Prorated refunds for cancelled individual licenses

Managing your existing plans and assets

When you upgrade from an individual plan to a Teams plan (or Creative Cloud for Teams), you’ll be asked to make the following choices:

  • Decide whether to cancel or keep your existing individual plan.
  • Choose to migrate your assets to team storage or retain them in your personal storage.

 

If you cancel your individual plan, you’ll receive a refund within 3–5 business days. All content from your personal storage will automatically transfer to your team storage, making collaboration easier and ensuring no data is lost.

Learn more here: https://helpx.adobe.com/enterprise/using/business-plan-upgrade-for-team-members.html

 

About Adobe’s domain matching service: If your organization already has a Teams contract but multiple users are still on individual subscriptions using the same email domain or payment method, you may receive matching requests through Adobe’s domain matching service in the Admin Console.

  • Team requests: When users with matching domains or payment methods, who have an individual subscription or trial, request to join your team.
  • Team recommendations: When Adobe identifies users with matching accounts and recommends adding them to your team.

This feature is available for Teams contracts purchased directly from Adobe.

To manage these requests:

  • Sign in to the Adobe Admin Console.
  • On the Overview page, you’ll see notifications for any pending requests or recommendations.
  • Review and approve the user, assign an existing product, or purchase an additional license if needed.
  • You can also choose to delete a request if it’s not relevant.

For more information, visit: https://helpx.adobe.com/enterprise/using/domain-matching.html

 

For end users with individual licenses

Once the upgrade is complete and you cancel your individual plan, you’ll receive a refund for the unused duration within 3–5 days.

 

Discover the complete list of benefits and steps for upgrading from an individual plan to a Teams plan:
https://helpx.adobe.com/enterprise/using/individuals-to-teams-plan-upgrade.html

If you’re unsure about the authenticity of the email, experience issues during the upgrade, or need help with the transition, please reply to this post, and our team will gladly assist you.

3 replies

O
olivia_clt
Participant
September 16, 2025

I just got the same thing today. We've had a work account for a long time and never heard of an account manager. It said there was an email on the account called indiaaccount@skill.tech which seemed very intentionally named. I think it's a scam personally but I hope we get some feedback on this. 

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
September 16, 2025

Hi @olivia_clt, 

Thank you for contacting us regarding the email you received. To better assist you, could you let me know the date when you received it, the sender’s email address, and the email ID on which it was delivered? Please share this on a personal message. 

I have also sent you a private message with some additional questions. Please take a moment to review it at your convenience, as your response will help us support you more effectively. 

 

Regards,
^AN

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
October 31, 2025

Welcome to the Adobe Enterprise and Teams Community.

Are you receiving emails from Adobe account managers about consolidating your individual or personal Creative Cloud licenses into a single business or team account managed through the Adobe Admin Console?

You and your team members may receive such emails in the following situations:

  • All users are using email addresses with the same business domain.
  • The credit card used for payment of individual subscriptions is the same.
  • Your organization already has an active Teams contract, but several users still have individual subscriptions linked to the same business email domain or payment method, and they have not yet been added to the team contract.

Benefits of upgrading to Creative Cloud for Teams:

Consolidating individual plans into a Creative Cloud for Teams plan offers several exclusive advantages designed for organizations and collaborative environments:

  • Centralized license management through the Adobe Admin Console
  • Shared pooled storage for easy collaboration and secure asset retention
  • 1:1 Expert Sessions and advanced technical support
  • Creative Cloud Libraries to maintain brand consistency and streamline teamwork
  • Access to Adobe Fonts, Adobe Stock templates, Adobe Color, and Behance for inspiration and creative assets
  • 180-day file history for cloud documents and Creative Cloud files to restore earlier versions when needed
  • Ability to reassign licenses to new users if someone leaves the organization
  • Prorated refunds for cancelled individual licenses

Managing your existing plans and assets

When you upgrade from an individual plan to a Teams plan (or Creative Cloud for Teams), you’ll be asked to make the following choices:

  • Decide whether to cancel or keep your existing individual plan.
  • Choose to migrate your assets to team storage or retain them in your personal storage.

 

If you cancel your individual plan, you’ll receive a refund within 3–5 business days. All content from your personal storage will automatically transfer to your team storage, making collaboration easier and ensuring no data is lost.

Learn more here: https://helpx.adobe.com/enterprise/using/business-plan-upgrade-for-team-members.html

 

About Adobe’s domain matching service: If your organization already has a Teams contract but multiple users are still on individual subscriptions using the same email domain or payment method, you may receive matching requests through Adobe’s domain matching service in the Admin Console.

  • Team requests: When users with matching domains or payment methods, who have an individual subscription or trial, request to join your team.
  • Team recommendations: When Adobe identifies users with matching accounts and recommends adding them to your team.

This feature is available for Teams contracts purchased directly from Adobe.

To manage these requests:

  • Sign in to the Adobe Admin Console.
  • On the Overview page, you’ll see notifications for any pending requests or recommendations.
  • Review and approve the user, assign an existing product, or purchase an additional license if needed.
  • You can also choose to delete a request if it’s not relevant.

For more information, visit: https://helpx.adobe.com/enterprise/using/domain-matching.html

 

For end users with individual licenses

Once the upgrade is complete and you cancel your individual plan, you’ll receive a refund for the unused duration within 3–5 days.

 

Discover the complete list of benefits and steps for upgrading from an individual plan to a Teams plan:
https://helpx.adobe.com/enterprise/using/individuals-to-teams-plan-upgrade.html

If you’re unsure about the authenticity of the email, experience issues during the upgrade, or need help with the transition, please reply to this post, and our team will gladly assist you.

N
nick_9971
Participant
August 21, 2025

I am in a similar situation and people in our organization are receiving many emails about this very same thing.

 

The sender of the emails comes off very aggressive.  Their behavior matches many typical scam patterns.

 

Has anyone heard from a leigitmate source at adobe regarding this?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
August 21, 2025

Hi @nick_9971,

Thank you for reaching out regarding the clarification of the email you received. I have sent you a personal message with a few follow-up questions. Kindly review it at your earliest convenience, as your response will help me provide more effective assistance.

 

Regards,
^AN

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
August 8, 2025

Hi @mikew78167147,

 

Thanks for reaching out regarding the clarification of the email you received. I have a few follow-up questions and have sent you a personal message. Kindly check and respond at your convenience—this will help me assist you more effectively.

Regards,
^AN

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