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social_customer157F
Participant
May 17, 2018
Answered

email subscribed to Creative Cloud for Teams and unable to remove it

  • May 17, 2018
  • 2 replies
  • 285 views

I was a member of a "Team" and shared a team license for a project.  The company holding the license no longer exists and the license has expired.  There is no "administrator" to contact in order to disconnect my email from this license so I am unable to install a new one on this email!

All of the support forums point to a "manage" button under plans and I do not have one.  I'm stuck.

Has anyone encountered this problem and have a solution?  Thank you!

This topic has been closed for replies.
Correct answer alisterblack

Hi,

What happens when you try to purchase a new plan using your existing Adobe ID?

There should be no problem doing this. It is not unusual for one Adobe ID to have multiple entitlements.

Make sure you have signed out and back in to Creative Cloud so that it can check for your new entitlement.

If you still have problems try this:

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

If problems persist please contact us Contact Customer Care

2 replies

alisterblack
alisterblackCorrect answer
Inspiring
May 21, 2018

Hi,

What happens when you try to purchase a new plan using your existing Adobe ID?

There should be no problem doing this. It is not unusual for one Adobe ID to have multiple entitlements.

Make sure you have signed out and back in to Creative Cloud so that it can check for your new entitlement.

If you still have problems try this:

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

If problems persist please contact us Contact Customer Care

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2018

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