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Participant
Oct 29, 2026 6:13 PM UTC
Question

Email username linked to an email domain that's going away?

Hello. My Creative Cloud username is linked to an email address that’s going away. My email address is moving from myname@companyA.com to my.name@otherCompany.com. Will this affect my ability to log in or access apps and whatnot?

    1 reply

    Community Manager
    Oct 29, 2026 6:33 PM UTC

    Hi ​@timp85234320,

    Thanks for reaching out. We understand your concern, especially when a change to your company's email domain could affect the account you use to access Creative Cloud and other Adobe services.

    If your Adobe account is currently associated with an email address that will no longer be available, we recommend updating the primary email address on your Adobe account before the old email address is retired. This helps ensure you can continue signing in and receiving important account-related communications.

    You can update your primary email address by following the steps outlined here:

    https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

    You may also find the following account management resource helpful:

    https://helpx.adobe.com/account/individual/manage-your-account/manage-adobe-account-profile.html

    If you run into any issues while updating the email address, please let us know whether this is a personal Adobe account or an account managed by your organization's administrator, and we'll be happy to guide you further.

    Please let us know how it goes.

    Thanks,
    ^AV

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