Enterprise Account

Forum|Forum|9 years ago
December 19, 2016
5 replies
682 views

I have an enterprise account through my university. I have had it for over a year, so my adobe acrobat pro says I need to renew. I did not feel like going through that process so I did the trial until I was going to update my info. So now my trial has expired, and I should have access to re download it for free. But it is not working I have tried everything from logging out to re-downloading and starting over.

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Correct answer alisterblack

Hi,

You don't need to re-download, but simply sign in with an ID that has the appropriate entitlement. It is not clear exactly what type of license you have. If your university has an Enterprise Dashboard then check with the admins whether you have been given the correct entitlement on that dashboard. If you are not sure or have a different kind of account then please Contact Customer Care

alisterblackCorrect answer

Inspiring

Hi,

You don't need to re-download, but simply sign in with an ID that has the appropriate entitlement. It is not clear exactly what type of license you have. If your university has an Enterprise Dashboard then check with the admins whether you have been given the correct entitlement on that dashboard. If you are not sure or have a different kind of account then please Contact Customer Care

Bani Verma

Legend

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS

John T Smith

Community Expert

>my trial has expired, and I should have access to re download it for free

Trials are once only... you need to pay to keep using

katiec2531625Author

Participant

I am aware, but through my account I should be able to re download it at no cost which it is not letting me do. I got an email from adobe saying my account was renewed so it should be okay, but it isn't working.