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Alex_.6896
Jan 7, 2026 4:44 AM UTC
Answered

Enterprise Account Apps Locked

I Purchased this organization account from instagram buyer. 1 year - 2999. After 4 months its shows like this. I've also sent the request many times. And i dont have that buyer contact number. Could you please fix it. I need to work many files.. Please any solution
Bani Verma
Bani VermaCorrect answer
Legend
Jan 7, 2026 10:16 AM UTC

Hi @Alex_.6896, 

 

I have reviewed your account, and the Creative Cloud K12 subscription registered on your account has been cancelled. Please get in touch with the Administrator of the college or university that owns the subscription. Only they can help you regain access to the active subscription.

 

I hope this helps.

 

Thanks, 
^BS

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2 replies

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
Jan 7, 2026 8:11 AM UTC

@Alex_.6896 you'd be better off reporting the issue on the Enterprise & Teams forum

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Bani Verma
Bani VermaCorrect answer
Legend
Jan 7, 2026 10:16 AM UTC

Hi @Alex_.6896, 

 

I have reviewed your account, and the Creative Cloud K12 subscription registered on your account has been cancelled. Please get in touch with the Administrator of the college or university that owns the subscription. Only they can help you regain access to the active subscription.

 

I hope this helps.

 

Thanks, 
^BS

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