Answered

Enterprise Account Apps Locked

Forum|Forum|5 months ago
January 7, 2026
1 reply
94 views

I Purchased this organization account from instagram buyer. 1 year - 2999. After 4 months its shows like this. I've also sent the request many times. And i dont have that buyer contact number. Could you please fix it. I need to work many files.. Please any solution

Windows

Correct answer Bani Verma

Hi @Alex_.6896,

I have reviewed your account, and the Creative Cloud K12 subscription registered on your account has been cancelled. Please get in touch with the Administrator of the college or university that owns the subscription. Only they can help you regain access to the active subscription.

I hope this helps.

Thanks,
^BS

Ged_Traynor

Community Expert

@Alex_.6896 you'd be better off reporting the issue on the Enterprise & Teams forum

Bani VermaCorrect answer

Legend

Hi @Alex_.6896,

I have reviewed your account, and the Creative Cloud K12 subscription registered on your account has been cancelled. Please get in touch with the Administrator of the college or university that owns the subscription. Only they can help you regain access to the active subscription.

I hope this helps.

Thanks,
^BS

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