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J
Jennifer24476311octo
Participant
May 22, 2022
Answered

enterprise account for school issues

  • May 22, 2022
  • 3 replies
  • 909 views

When I started my communications program I signed up for Adobe and was told I could get a discount if I used my school email.  So I did.  I pay $19.99 each month and all Adobe email go through my school email.  I  am changing schools now and can not change my adobe account as it says I have a enterprise account.  The school has refered me back to adobe as they don't know what I'm talking about.  I can't message adobe, I only get a contact enterprise for help message.  I do not know who that is!!!!  If you are going to have subscriptions this way YOU need to have a contact for us listed at the "enterprise".

 

My question now is can I just cancel my current one and sign up with my new school information?  It seems this will be the easist way to change a email.  Which is basically all I want to do.

 

Thanks

JC

This topic has been closed for replies.
Correct answer Peru Bob

From the Adobe website.  The 1st picture is what i have and have access to.  The second is what I pay for and I dont have access to a lot of those apps as stated.  


The first screenshot shows an enterprise account administered by BRSUG - Columbia State University.

You need to cancel through them.

Then contact your new school to access a new account.

3 replies

A
Alexia28284325a7g9
Participant
May 1, 2023

Did you ever get this resolved? It won't let me cancel my subscription and I can't afford the $30 every month, I'm freaking out...

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2023

@Alexia28284325a7g9 

 

if you have a school managed plan, contact the plan administrator.

 

if you have an individual managed plan, contact adobe support directly. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

J
Jennifer24476311octoAuthor
Participant
May 23, 2022

Thank you for the information.  How will the school know to stop the account as I didn't go through them when I got the account?  

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 23, 2022

Where did you purchase the plan from?

    J
    Jennifer24476311octoAuthor
    Participant
    May 23, 2022

    From the Adobe website.  The 1st picture is what i have and have access to.  The second is what I pay for and I dont have access to a lot of those apps as stated.  

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 23, 2022

    Short answer: No. 

     

    Enterprise plans are only available to organizations, not individual users.

     

    When you leave school, your current school plan will terminate at which point you must decide if you want to resubscribe through your new school or get a personal subscription directly from Adobe.

    https://www.adobe.com/creativecloud/plans.html

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
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