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A
amazing_introvertB836
Participating Frequently
June 18, 2017
Answered

Enterprise account receives Your trial is ending mail

  • June 18, 2017
  • 1 reply
  • 536 views

Hi

Is it normal that I received 2 mails about my account having a trial active then that my trial is expiring soon.

My account is enterprise one and is renewed yearly in a global plan.

http://t.info.adobesystems.com//r/?id=h5a236784,776c9c0f,776c9e8e

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    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    I can see that you are a member of a team using your Enterprise ID. Please make sure you have signed in using your Enterprise ID and not your Adobe ID.

    Switch from Adobe ID to Adobe Enterprise ID

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 20, 2017

    Hi,

    I can see that you are a member of a team using your Enterprise ID. Please make sure you have signed in using your Enterprise ID and not your Adobe ID.

    Switch from Adobe ID to Adobe Enterprise ID

    A
    amazing_introvertB836Author
    Participating Frequently
    June 20, 2017

    Thank you but when I try to login on adobe site, I click on the enterprise id login, enter my account name which is my mail and get reverted automatically to adobe ID login.

    What should I do then?

    Br.

    Cédric

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