Enterprise Admin Console Issue

Forum|Forum|5 years ago
January 10, 2021
1 reply
446 views

Hi, We previously had some licenses through an enterprise account (it@xxxxxx.com.au). I would like to discuss how to start using this account again and the best way to roll some individual licenses up into that account. When I go to help logged in on that account it says that someone has been designated admin access, so I click on the admin console link and it errors. From some playing around is it possible that account is no longer enterprise as there are no paid licenses attached?

Is there someone in sales, or support, that I can talk to please about the best move forward?

Thank you,

This topic has been closed for replies.

Correct answer Bani Verma

Hi there,

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html

Hope this helps.

Bani VermaCorrect answer

Legend

Hi there,

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html

Hope this helps.

I

IT5FD4Author

Participant

Thank you very much Bani. I will try Support first and get the console sorted and then move onto sales 🙂

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