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IT5FD4
Participant
January 10, 2021
Answered

Enterprise Admin Console Issue

  • January 10, 2021
  • 1 reply
  • 445 views

Hi, We previously had some licenses through an enterprise account (it@xxxxxx.com.au).  I would like to discuss how to start using this account again and the best way to roll some individual licenses up into that account.  When I go to help logged in on that account it says that someone has been designated admin access, so I click on the admin console link and it errors.  From some playing around is it possible that account is no longer enterprise as there are no paid licenses attached?  

 

Is there someone in sales, or support, that I can talk to please about the best move forward?

 

Thank you,

This topic has been closed for replies.
Correct answer Bani Verma

Hi there, 

 

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html 

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html 

 

Hope this helps. 

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
January 11, 2021

Hi there, 

 

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html 

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html 

 

Hope this helps. 

    I
    IT5FD4Author
    Participant
    January 11, 2021

    Thank you very much Bani.  I will try Support first and get the console sorted and then move onto sales 🙂

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