Skip to main content
Sonam Monga
Community Manager
Sonam MongaCommunity Manager
Community Manager
February 16, 2024
Question

Enterprise customers can now view their Adobe Support Plans!!

  • February 16, 2024
  • 4 replies
  • 9955 views

The Admin Console now shows the Adobe support plans and the applicable Adobe contacts, such as the Named Support Engineer and the Technical Account Manager for enterprise customers.

To view these contact details, navigate to Adobe Admin Console > Support tab.

 

 

 

We also have an enhanced support case creation workflow. Learn more about support options for enterprise users.

 

*For queries, feedback, and suggestions, please feel free to start a conversation.
*Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

    4 replies

    I
    Ivan33289358q52z
    Participant
    July 1, 2025

    Hi, 

    every year the same story.

    I need to renew but the contact email of Adobe System CVG no longer exists.

    What should I have to do to renew?  

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    July 1, 2025

    Hi @Ivan33289358q52z,

     

    Thank you for reaching out. I'm sorry to hear about your experience.

     

    For assistance with your contract renewal, we recommend contacting your account manager or your reseller directly. I’ve also shared your account manager’s contact details with you via personal message, please check your inbox.

    I hope this helps. If you need any further assistance, feel free to let us know.

    Regards,
    ^AN

    B
    Birgernaut
    Participant
    October 10, 2024

    2024 - this process is still a joke. It's disastrous that as a company I can't simply extend the license on my own. The contact persons change more often than my boxer shorts and every time the e-mail is invalid. Then it takes days for someone to get back to me. What a joke!

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 10, 2024

    Hi there,

     

    I’m sorry to hear about your experience.

    Please share your case ID with me in a personal message? I’ll make sure to escalate this for you.

     

    Looking forward to your response.

    ^BS

    mon87437224
    mon87437224
    Participating Frequently
    October 1, 2024

    I'm now trying to order 2 licenses. I'm working on it for 2 days now. Support sucks and I don't know who is our contact persons at Adobe. 

    I did what you say, but I don't see this email address. I only can chat with a stupid virtual idiot who don't understand what I say.

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 1, 2024

    Hi there,

     

    Upon review, the Adobe ID you used to post your query appears to be associated with a Teams subscription.

     

    As you mentioned, you need to add additional licenses. Please refer to this article for detailed instructions on adding products and licenses to your plan:https://helpx.adobe.com/enterprise/using/add-products-and-licenses.html


    If you require further assistance or need consultation regarding your licenses, please feel free to fill out this form for additional support: https://www.adobe.com/in/creativecloud/business/proedition/request-a-consultation.html

     

    Let us know if there's anything else we can assist you with.

     

    Thank you.

    Regards,

    A.N

    mon87437224
    mon87437224
    Participating Frequently
    October 1, 2024

    Hallo Anshul,

     

    I did what you say, but I don't have any options. I can onl;y chat with a Virtual Assistent that don't understand what I want.

     

    MN

    M
    michaelson36269910i5hc
    Participant
    March 23, 2024
    Welcome.pdf
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices