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jct1
Participant
Apr 11, 2015 7:38 PM UTC
Answered

Enterprise ID login error

I was told I could access Creative Cloud using my corporate email address. However, it seems I goofed and logged in using the regular sign in form instead of choose "Sign in with an Enterprise ID." Now, when I try to log in using that option, it redirects me or says it doesn't recognize the ID or password. How can I correct this? I've already deleted the OOBE file.

Thank you

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    Ashubijalwan1
    Ashubijalwan1Correct answer
    Adobe Employee
    Apr 13, 2015 8:17 AM UTC

    did you get through to adobe support (via chat)?


    Hi janice,

    In order to use Adobe enterprise ID, you would require an access to Adobe enterprise dashboard. Once you get access to dashboard, you can claim your domain as enterprise ID.

    You may visit the article below for more info.

    https://helpx.adobe.com/enterprise/help/identity.html

    Thanks,
    Ashish

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    6 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 11, 2015 8:21 PM UTC

    <moved from Adobe Creative Cloud to Enterprise Deployment for Creative Cloud, Creative Suite>

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    envizhan
    Participant
    Apr 11, 2015 11:24 PM UTC

    Looks like my question has been moved. I've tried Support Chat, but they are NO HELP.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 12, 2015 1:03 AM UTC

    did you get through to adobe support (via chat)?

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