Skip to main content
N
nancyb72589449
Participant
August 10, 2019
Answered

Enterprise ID redirects to old company login; can't sign in to new company

  • August 10, 2019
  • 3 replies
  • 7491 views

I'm going nuts and haven't been able to find an answer online.

 

I changed jobs and now work with a new company.

In the past, when I logged in to Creative Cloud with my Old company credentials, it would redirect me to Old company's sign in page.

 

Now, when I enter my email for New company within the Creative Cloud app, it says "Redirecting to your organization's sign in page", and will take me to the Old company sign in page. 

 

I can't get it to stop automatically redirecting to the Old company which I no longer work for!!  I uninstalled all of my adobe applications and creative cloud, cleared my internet cache, cookies, and saved passwords, and the Creative Cloud installer will still take me to the Old company login page after I enter New company email address.

 

I think there's a hidden file somewhere that I need to delete - please help!

Correct answer Bani Verma

Hi Nancy,

Please contact the Creative Cloud Admin of your company for this issue.

3 replies

T
tranquil_rhapsody0273
Participant
August 22, 2025

Resurrecting this post since I ran into a similar issue and could not reach out to my former Adobe Admin. This article proposed the solution that worked for me, specifically the section around "Adobe User and Adobe App certificates may be outdated". I wanted to post this in here since this thread is highest on search pages for me. 


https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html?linkId=100000324371659

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
August 23, 2025

Hi tranquil_rhapsody0273,

 

I'm glad to hear it worked for you, and thank you for sharing your experience and solution with other community members.

 

Regards,

^AN

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 10, 2019

Discussion successfully moved from Adobe Creative Cloud to Enterprise & Teams

ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 10, 2019

    >hidden file somewhere

    See if this helps Use the Creative Cloud Cleaner Tool to solve installation problems

      N
      nancyb72589449Author
      Participant
      August 10, 2019

      Hi John,

      Thank you for the response, but it did not work.

      I followed the instructions for Windows 10 to remove all files, then restarted my computer.

      I am still receiving the same error.

      I open the Creative Cloud installer, enter New Company email, and see a "redirecting to company sign in...". 

      It then automatically redirects to the login page for Old company.

      Bani Verma
      Community Manager
      Bani VermaCommunity ManagerCorrect answer
      Community Manager
      August 12, 2019

      Hi Nancy,

      Please contact the Creative Cloud Admin of your company for this issue.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices