Enterprise ID redirects to old company login; can't sign in to new company

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I'm going nuts and haven't been able to find an answer online.

I changed jobs and now work with a new company.

In the past, when I logged in to Creative Cloud with my Old company credentials, it would redirect me to Old company's sign in page.

Now, when I enter my email for New company within the Creative Cloud app, it says "Redirecting to your organization's sign in page", and will take me to the Old company sign in page.

I can't get it to stop automatically redirecting to the Old company which I no longer work for!! I uninstalled all of my adobe applications and creative cloud, cleared my internet cache, cookies, and saved passwords, and the Creative Cloud installer will still take me to the Old company login page after I enter New company email address.

I think there's a hidden file somewhere that I need to delete - please help!

Bani VermaCorrect answer

Legend

Hi Nancy,

Please contact the Creative Cloud Admin of your company for this issue.

T

tranquil_rhapsody0273

Participant

Resurrecting this post since I ran into a similar issue and could not reach out to my former Adobe Admin. This article proposed the solution that worked for me, specifically the section around "Adobe User and Adobe App certificates may be outdated". I wanted to post this in here since this thread is highest on search pages for me.

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html?linkId=100000324371659

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