Enterprise ID sign in get stuck (hang)

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Hi All,

I am a graduate student and my university has the license for the Creative Cloud. But something is wrong when I tried to install it on my PC (windows).

So I open the installation file "Creative_Cloud_Set-Up.exe" and it takes me to a login window. I enter my school email address and press "Tab", the program automatically takes me to the enterprise ID sign in. However, the school's login page never get prompted and the window get stuck as shown in the attached screenshot. Anyone has any suggestions how to fix that? Thanks in advance!

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John T SmithCorrect answer

Community Expert

Mac Spinning Wheel https://forums.adobe.com/message/5470608

-Similar in Windows https://forums.adobe.com/message/5853430

S

Sumit K Singh

Participating Frequently

Hi,

Try resetting internet explorer and it should resolve the issue.

Regards,

Sumit

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simonel32538539

Participant

In the hope it will help someone else landing on this page: I had the same problem as the OP, solved by logging in from *outside* the university network.
From within the university domain, my login screen would get white and stuck on Mac OS.

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Lauren5E05

Participant

I'm having the same problem. How did you log in outside the university network? That's the only account I have and that's what I get prompted to do when I try to install it.

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Kanikas

Legend

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS

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MelissaLA88

Participating Frequently

Hi, joshuashiing! This certainly is a bummer. When you say "My PC", are you referring to a PC that you own and have all admin rights to? If we end up not being able to figure it out here, might I also suggest getting in touch with your school's IT department to see if others are having the same issue as well?

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joshuashiingAuthor

Participant

Unfortunately, it is my personal PC at home so I do not think the school's IT will help me with that...... Actually I have contacted them for help but they only sent me the official instruction, which I follow but fail to work as well....

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