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Participant
September 18, 2015
Question

Enterprise install asking for sign-in. Reverted to a trial account. Fixed locally, but what about the user's sign-in account?

  • September 18, 2015
  • 2 replies
  • 347 views

My Enterprise installation suddenly thought it was a trial installation.  In-house IT support fixed by reinstalling the Adobe Suite, but now my online Adobe account still says I'm on a trial.  How do I correct this?  

Don't want to be auto-charged at the end of the cycle.   Not sure if canceling on the single user account will impact my Enterprise instance.

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    2 replies

    Participant
    October 2, 2015

    Anybody know the answer to this?  

    AnkitTech101
    Adobe Employee
    Adobe Employee
    October 2, 2015

    Hi hollys52159‌ , in addition to the Enterprise subscription, do you have an additional personal subscription for Creative Cloud? In case you do, it should be be affected by any re installation of the Enterprise Suite.