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SaharShawa
Participant
May 14, 2023 6:37 AM UTC
Answered

Enterprise license not working

Hi, I am a student using my college enterprise license to work on my personal computer. Everything was working fine until it stopped. I contacted the college IT and Adobe personnel and they verified that everything looks legit on their end but I still can't access the programs I need for my class. I can't even reach virtual assistance on the Adobe website. Does anyone have any idea how to help me?

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
May 15, 2023 2:10 PM UTC

Hi, @SaharShawa I cannot find any All Apps license assigned to your profile; you can check the same by logging into adobe.com. Only a CC Express license is assigned to your profile.

You can use All Apps within your college premises as they are using Shared Device Licenses.

If you want All Apps licenses on your email account, please get in touch with your college IT Admins.

Thanks!

 

Regards,Ashish Harrison
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7 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
May 15, 2023 2:10 PM UTC

Hi, @SaharShawa I cannot find any All Apps license assigned to your profile; you can check the same by logging into adobe.com. Only a CC Express license is assigned to your profile.

You can use All Apps within your college premises as they are using Shared Device Licenses.

If you want All Apps licenses on your email account, please get in touch with your college IT Admins.

Thanks!

 

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Regards,Ashish Harrison
SaharShawaAuthor
Participant
May 15, 2023 2:13 PM UTC
Thank you. I am working with college admin to see how they can help.

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 14, 2023 7:08 AM UTC

    Hi @SaharShawa,

    What did the Adobe personnel instruct you to do further?

    -Manan

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    -Manan
    Sahar Shawa
    Participant
    May 14, 2023 7:19 AM UTC

    They referred

    me back to Adobe support

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 14, 2023 12:56 PM UTC

    how can adobe support refer you back to adobe support when you can't connect?  that doesn't make sense and neither does your original post.

     

    to start, what do you mean by, "i can't access the programs i need"? 

     

    do you mean that the cc desktop app is showing that you do not have a secure internet connection?  or something else?

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