Skip to main content
emilieb405731
emilieb405731
Participant
August 22, 2018
Answered

Enterprise log-in problem

  • August 22, 2018
  • 2 replies
  • 6761 views

Hi

 

I can't log-in with my Federated ID on a Enterprice Adobe account. I have recieved an e-mail on my work mail with the invitation for a all apps plan, but when I try to sign-in, it direct me to a page from "Okta" with the message "Error 400, Nongeneral_succes".

I don't know what to do. I have tried several different computers, and browsers - but it is all the same.

I have tried to log-in in the desktop app, but also in the web-broweser.

 

This is not my work email, but I couldn't ask a question without a log-in, so made one from my private email.

 

Has anyone tried this and know what to do?

 

/ Emilie

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    Please refer your IT Admin to this article - Errors signing in to Adobe products with Federated ID (SSO)

    2 replies

    Kanikas
    Kanikas
    Legend
    August 24, 2018

    Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 22, 2018

    Do you have an id attached to your work e-mail?

    This looks like an internet problem: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/400

    ABAMBO | Hard- and Software Engineer | Photographer
    emilieb405731
    emilieb405731Author
    Participant
    August 22, 2018

    My id is the same as my work email. My ID administrator on work told me to use my work email and password as my apple ID. He hasen't seen this error before.

    When I type my email, is direct me to this site:

    And I have tried on diferent computers, browsers and internets.

    / Emilie

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 23, 2018

    emilieb405731  wrote

    My ID administrator on work told me to use my work email

    Yes! But he did send you an invitation.

    and password as my apple ID

    Works, but is bad advice. My Adobe id password is different from my corporate network login password and is different from my apple id password.

    Your administrator should contact Adobe directly on this behalf.

    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices