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emilieb405731
emilieb405731
Participant
Aug 22, 2018 11:52 AM UTC
Answered

Enterprise log-in problem

Hi

 

I can't log-in with my Federated ID on a Enterprice Adobe account. I have recieved an e-mail on my work mail with the invitation for a all apps plan, but when I try to sign-in, it direct me to a page from "Okta" with the message "Error 400, Nongeneral_succes".

I don't know what to do. I have tried several different computers, and browsers - but it is all the same.

I have tried to log-in in the desktop app, but also in the web-broweser.

 

This is not my work email, but I couldn't ask a question without a log-in, so made one from my private email.

 

Has anyone tried this and know what to do?

 

/ Emilie

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    Aug 27, 2018 10:47 AM UTC

    Hi,

    Please refer your IT Admin to this article - Errors signing in to Adobe products with Federated ID (SSO)

    View reply

    5 replies

    Kanikas
    Kanikas
    Legend
    Aug 24, 2018 5:08 PM UTC

    Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Aug 22, 2018 12:10 PM UTC

    Do you have an id attached to your work e-mail?

    This looks like an internet problem: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/400

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    ABAMBO | Hard- and Software Engineer | Photographer
    emilieb405731
    emilieb405731Author
    Participant
    Aug 22, 2018 6:47 PM UTC

    My id is the same as my work email. My ID administrator on work told me to use my work email and password as my apple ID. He hasen't seen this error before.

    When I type my email, is direct me to this site:

    And I have tried on diferent computers, browsers and internets.

    / Emilie

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Aug 23, 2018 1:08 PM UTC

    emilieb405731  wrote

    My ID administrator on work told me to use my work email

    Yes! But he did send you an invitation.

    and password as my apple ID

    Works, but is bad advice. My Adobe id password is different from my corporate network login password and is different from my apple id password.

    Your administrator should contact Adobe directly on this behalf.

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    ABAMBO | Hard- and Software Engineer | Photographer
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