Skip to main content
Winston25478402f886
Participant
Dec 18, 2023 11:05 AM UTC
Answered

Enterprise Plan (VIP) renewal

Hello Team,

Been trying to renew our VIP plan for weeks but no response from Adobe.

I've sent many emails to Support and my Account Manager to get it processed.

I haven't received any emails or calls back.

I even received an undelivered email message because your mailbox was full.

 

No idea if the account manager is still there as we seem to get different one after a few months.

Please can someone assist

    This topic is closed to new replies. Start a new post to keep the conversation going.
    kglad
    kgladCorrect answer
    Community Expert
    Dec 19, 2023 1:14 PM UTC

    Nothing on the forums, I'm opening a chat window to see I can get support there.

    Why has nobody replied to my emails from weeks ago?

    This isn't great service


    i don't know about your email contact. eg, are you using a valid address etc.

     

    update this thread after using your console.

    View reply

    7 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 18, 2023 1:59 PM UTC

    repost (here) if you get no response from a badged adobe employee here in the next 24 hours.

    Translate
      Winston25478402f886Author
      Participant
      Dec 18, 2023 4:42 PM UTC

      Thanks, Will do.

      Also, do you know if there is a dedicated line for enterprise support?

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Dec 18, 2023 4:49 PM UTC

      open the support tab on your admin console > start chat or start case or request expert session.

       

      https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices