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Alf Phillips
Inspiring
February 2, 2021
Answered

Enterprise sign in problems

  • February 2, 2021
  • 1 reply
  • 770 views

Hello, I am using an Enterprise account from a remote location because of Coronavirus but away from the main campus - Creative Cloud will not reliably sign into the applications. Sometimes I can - more often I can't.

I can sign in on our Enterprise Creative Cloud, I can see the Apps but I keep getting the "can't verify Subscription Status" however sometimes even when I am logged onto Adobe's website - (even at the same time as trying Creative Cloud) I can't sign in.

Sometimes like today - there's a 20 minute delay between signing on the Adobe Website and then being able to open Photoshop

Luckily I'm not due to teach Photoshop or any of the other Apps just yet but I will be completely stuck when that time comes - I find it strange having to wait 20-30 minutes for the servers / syncing to work because that could be 20-30 minutes lost to a lesson just uwaiting to be allowed to use the software.

This topic has been closed for replies.
Correct answer SuJoshi

I think you have to request your IT to install the same apps/package on your windows machine as the type of license you are currently using on your work machine is managed by the IT admins. It is a device based license, not a user-based license.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
February 2, 2021

Hello,

It seems that you are using the shared device license apps on your machine. The error which you are getting generally comes when there are some restrictions on the network. You can sign in to the adobe.com website to check if your account is signing in successfully. Try accessing the apps directly without a VPN (if using any) or with a different network. I would recommend contacting your internal IT team who would be able to create a support case for you with Adobe if the issue persists.

    A
    Alf PhillipsAuthor
    Inspiring
    February 3, 2021

    Hi Techburner, thanks for the suggestion.

    Today I'm at work and I can access the full subscription on my desktop - all Adobe Apps are opening fine - the laptop is here with me and although I have always been able to log into my online Adobe Account - I can't log onto any of the Apps on my Windows laptop. That is -I can't even get Creative Cloud running or open any of the Apps.

    I have in the meantime emailed the internal team to see ifour Adobe contact can raise the issue.

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    February 3, 2021

    I think you have to request your IT to install the same apps/package on your windows machine as the type of license you are currently using on your work machine is managed by the IT admins. It is a device based license, not a user-based license.

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