Enterprise subscription is not being recognized

Question

I am paying a monthly subscription for all the apps.
If I sign in to the creative cloud it gives me the option to 'start a free trial'
I can't open any applications because it isn't recognising I have a subscription...
 
When I go into my account my subscription is there and paid for.

Manan Joshi · Accepted Answer

Hi @Liam5E8C,Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.html?rghtup=autoOpenType AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

Liam5E8C · Answer

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