Logan2637775654db

Participant

Question

Enterprise User Library Disappeared

Forum|Forum|3 years ago
January 13, 2023
2 replies
535 views

One of our enterprise account members had a library completely disappear. Just the one library, though. They have others still intact. The missing library is gone from the desktop apps, as well as on assets.adobe.com. It is not in the online trash either. I have a link to the library, but it just errors out "Asset not found". Can the library be recovered?

This topic has been closed for replies.

Community Expert

Community Expert

Was it a shared library? The owner may have deleted the share.

ABAMBO | Hard- and Software Engineer | Photographer

Logan2637775654dbAuthor

Participant

It was a shared library, but this user is the owner.

Community Expert

Community Expert

That's not good. Somehow, someone killed the link…

@iCharles or Adobe support may have an answer.

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Community Expert

they should try a different browser and/or clear their adobe.com cookies and retry with the same browser.

Logan2637775654dbAuthor

Participant

We've cleared cache/cookies and tried multiple browsers. Same result.

Community Expert

Community Expert

did you check the deleted folder?