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Logan2637775654db
Participant
Jan 13, 2023 9:14 PM UTC
Question

Enterprise User Library Disappeared

One of our enterprise account members had a library completely disappear. Just the one library, though. They have others still intact. The missing library is gone from the desktop apps, as well as on assets.adobe.com. It is not in the online trash either. I have a link to the library, but it just errors out "Asset not found". Can the library be recovered?

 

 

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9 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jan 17, 2023 1:56 PM UTC

Was it a shared library? The owner may have deleted the share.

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ABAMBO | Hard- and Software Engineer | Photographer
Logan2637775654dbAuthor
Participant
Jan 17, 2023 2:00 PM UTC

It was a shared library, but this user is the owner.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jan 17, 2023 2:21 PM UTC

That's not good. Somehow, someone killed the link…

 

@iCharles or Adobe support may have an answer.

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ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 17, 2023 1:28 PM UTC

they should try a different browser and/or clear their adobe.com cookies and retry with the same browser.

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Logan2637775654dbAuthor
Participant
Jan 17, 2023 1:59 PM UTC

We've cleared cache/cookies and tried multiple browsers. Same result.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 17, 2023 2:04 PM UTC

did you check the deleted folder?

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