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ScottEde83
Participant
January 29, 2018
Answered

Enterprise user requires phone support

  • January 29, 2018
  • 2 replies
  • 247 views

Hi, I have a user within our company that requires support on an issue that he's having with Premiere Pro and Audition. The only contact method I can find to obtain support is to post on this forum, the user has a disability that make it difficult to post on forums, is there a way he can have phone & remote support?

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please https://helpx.adobe.com/contact.html

    Please note the users contact details in the case that you submit.

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    January 29, 2018

    Hi,

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please https://helpx.adobe.com/contact.html

    Please note the users contact details in the case that you submit.

    kglad
    Community Expert
    Community Expert
    January 29, 2018