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Pourya26166217ghjw
Participating Frequently
Dec 3, 2022 10:07 PM UTC
Answered

Error 205 when installing Adobe Creative Cloud applications through my University's membership

I have been paying for my subscription for years now and I still cannot install the app on one of my computers cause I get error 205.

I have done everything possible including:

1. disabling antivirus and firewalls

2. deleting all instances of the installer including everywhere on the drives and windows registery

3. using Adobe's own cleaner tool

4. using microsoft forced uninstaller

.....

 

Nothing works.

Sad that Adobe doesn't care enough to fix this issue.  I'm not the only one looking for an offline installer due to issues with CreativeCloud's installer.

 

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    kglad
    kgladCorrect answer
    Community Expert
    Dec 4, 2022 12:54 AM UTC

    And no, my internet is now slow.  I have a 1Gbps connection and my average download speed is 40 MB/s


    @Pourya26166217ghjw 

     

    you have an enterprise/teams subscription.  so, your support is available via the plan's administrator.  contact that person.

    View reply

    12 replies

    Anshul_Nautiyal
    Legend
    Dec 3, 2024 6:18 PM UTC

    Hi @Felix33579006lngf,

    Thank you for reaching out. Upon review, we could not find an active subscription linked to the Adobe ID associated with your query. Could you please provide more details about the issue you’re experiencing so we can assist you effectively?

     

    Regards,
    ^AN

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    Bani Verma
    Bani Verma
    Legend
    Dec 13, 2022 2:04 PM UTC

    Hi Pourya,

     

    As mentioned by @kglad, you need to contact the Creative Cloud or IT admin at your college to get this resolved. 

    To know how to reach them, please see: https://helpx.adobe.com/enterprise/kb/contact-administrator.html 

     

    Hope this helps. Let us know if you still need help.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 28, 2024 12:49 PM UTC

    <spam removed, profile check>

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Dec 3, 2022 11:21 PM UTC

    See if Adobe Customer Service can remotely connect and fix it  (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Dec 3, 2022 10:13 PM UTC

      that's a licensing error, not a connection error:

       

      https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

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      Pourya26166217ghjwAuthor
      Participating Frequently
      Dec 3, 2022 10:15 PM UTC
      No it’s not.
      I have 2 licenses. I’m only using one.
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