error

こんばんは。

添付の画面を拝見するに何らかの原因でアドビのサーバーへうまく接続できないため、

このような画面が表示されているようです。

接続エラーの解決

このヘルプ記事の内容が参考になります。

また、セキュリティソフトを利用している場合は、それが邪魔をしている可能性も考えられます。

別PC、もしくはPCの管理者アカウントを別に作成してみてそちらで試すと改善が見られることも

ありますのでお試し下さい。

(ファイル名が日本語でしたので、日本語にて回答させて頂きました)

Good evening.

Good evening to see the attached screen.

If you see the attached screen, for some reason it doesn't connect well to Adobe's server.

It looks like this screen is being displayed.

Resolving connection errors

The content of this help article can be helpful.

Also, if you're using security software, it could be getting in the way.

Try creating a separate administrator account for the PC or another PC, and you may see an improvement.

Please try it out.

(Because the file name was Japanese, I answered in Japanese) because it is not able to connect well to the server of Adobe for some cause, the

It looks like this screen is being displayed.

Resolving connection errors

The content of this help article can be helpful.

Also, if you're using security software, it could be getting in the way.

Try creating a separate administrator account for the PC or another PC, and you may see an improvement.

Please try it out.

(Since the file name was Japanese, I answered in Japanese.)