Error

Question

I tried to download Adobe XD and this pops up Any idea on how to resolve this?

Jeffrey_A_Wright · Accepted Answer

Knoriega, please contact your education institutions Creative Cloud Admin to verify you are using the correct login information.  They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need assistance with configuring the network.

Bani Verma · Answer

Hi Knoriega,

The best option would be to contact your Creative Cloud Admin as mentioned Jeff_A_Wright.

In the meantime you may give a try to the steps shared in the following help document:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html#users

Let us know if this helps.

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