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Charles297132287fdu
Participant
May 3, 2023 3:09 PM UTC
Answered

Error adding users to Adobe Acrobat Pro product

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "

I have tried different browsers and diff machines.

 

I am logged in as administrator to adminconsole.adobe.com

 

 

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    Ashish_Harrison
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 4, 2023 2:49 PM UTC

    Hi @Charles297132287fdu apologies for the delay in response, there was a CSO that resulted in this issue.

    If the issue persists I request you to please collect the Browser Console & Network logs along with a screenshot then create a case from the Admin Console. We will treat it as a bug. Thanks!

    Regards,Ashish Harrison
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    6 replies

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 4, 2023 2:49 PM UTC

    Hi @Charles297132287fdu apologies for the delay in response, there was a CSO that resulted in this issue.

    If the issue persists I request you to please collect the Browser Console & Network logs along with a screenshot then create a case from the Admin Console. We will treat it as a bug. Thanks!

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    Regards,Ashish Harrison
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 3, 2023 3:25 PM UTC

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Acrobat forum

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    Charles297132287fduAuthor
    Participant
    May 3, 2023 3:29 PM UTC

    Ok thanks! will do.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2023 3:24 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

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    Charles297132287fduAuthor
    Participant
    May 3, 2023 3:29 PM UTC

    Ok Thanks!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2023 3:39 PM UTC

    you're welcome.

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