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Charles297132287fdu
Participant
May 3, 2023
Answered

Error adding users to Adobe Acrobat Pro product

  • May 3, 2023
  • 3 replies
  • 1894 views

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "

I have tried different browsers and diff machines.

 

I am logged in as administrator to adminconsole.adobe.com

 

 

    This topic has been closed for replies.
    Correct answer Ashish_Harrison

    Hi @Charles297132287fdu apologies for the delay in response, there was a CSO that resulted in this issue.

    If the issue persists I request you to please collect the Browser Console & Network logs along with a screenshot then create a case from the Admin Console. We will treat it as a bug. Thanks!

    3 replies

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 4, 2023

    Hi @Charles297132287fdu apologies for the delay in response, there was a CSO that resulted in this issue.

    If the issue persists I request you to please collect the Browser Console & Network logs along with a screenshot then create a case from the Admin Console. We will treat it as a bug. Thanks!

    Regards,Ashish Harrison
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 3, 2023

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Acrobat forum

    C
    Charles297132287fduAuthor
    Participant
    May 3, 2023

    Ok thanks! will do.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    C
    Charles297132287fduAuthor
    Participant
    May 3, 2023

    Ok Thanks!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2023

    you're welcome.

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