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Charles297132287fdu
Participant
May 3, 2023 3:31 PM UTC
Answered

Error adding users to Adobe Acrobat Pro product

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "

I have tried different browsers and diff machines.

 

I am logged in as administrator to adminconsole.adobe.com and i have 3 licenses available out of 5.

 

[Moderator moved the thread to the correct forum]

 

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Jul 4, 2023 3:38 AM UTC

Hi @Charles297132287fdu, apologies for the inconvenience; please collect the Browser Console & Network logs and create a support ticket from the admin console. We will help you with further debugging. Thanks!

 

 

Regards,Ashish Harrison
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2 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Jul 4, 2023 3:38 AM UTC

Hi @Charles297132287fdu, apologies for the inconvenience; please collect the Browser Console & Network logs and create a support ticket from the admin console. We will help you with further debugging. Thanks!

 

 

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Regards,Ashish Harrison
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 10, 2023 8:10 PM UTC

If you attribute the licence to someone else, does that work?

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