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Participant
Jul 26, 2024 1:52 PM UTC
Question

Error code 201 - Enterprise license

Hallo I've installed The Creative cloud console from my enterprise license in my IMAC and it worked fine, then I've installed photoshop and lightroom but I had the error code 201. So following the community answers I removed everithing, the creative clud, photoshop and ligthroom, i also removed the AV cleanmymac, I deleted all the keys and files in the application root. Once restarded I installed the creative clud from a direct link and again after I've installe photoshop i've had first the error code 12000 and then the error code 201. I't looks like my connection it's not good but if I go to the web version it works well, also the cretive clud console works well. I can I solve it? Thanks

Luca

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6 replies

Kevin Stohlmeyer
Community Expert
Community Expert
Jul 29, 2024 12:49 PM UTC

@Gianluca387746193io6 agree with @kglad - contact your Admin. They control installations via the admin console and may need to turn on "self-service" installations to allow individual users to install. 

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Kevin Stohlmeyer
Community Expert
Community Expert
Jul 26, 2024 7:48 PM UTC

@Gianluca387746193io6 check your firewall settings to make sure Creative Cloud, Adobe, etc. are allowed.

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Participant
Jul 27, 2024 11:04 AM UTC

the firewall is disable

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kglad
Community Expert
Community Expert
Jul 27, 2024 3:37 PM UTC

@Gianluca387746193io6 

 

contact your admin.

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kglad
Community Expert
Community Expert
Jul 26, 2024 1:57 PM UTC

copy and paste here screenshots of the error messages.

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Participant
Jul 27, 2024 11:02 AM UTC

I m sorry for the late. here the first and the second following message

 

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