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santoshn25659042
Known Participant
Mar 18, 2021 12:47 AM UTC
Answered

Error code 6 whilst installing Adobe Illustrator 25.2.1 CC

Installation of Adobe Creative cloud Illustrator keeps failing error code 6. Already tried repairing VC++ and still no. Log file attached 

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SuJoshiCorrect answer
Community Manager
Mar 18, 2021 12:51 PM UTC

Hello,

Kindly try this workaround by disabling the following reg entry and restart the machine. HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD.

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13 replies

philippem69394050
Participating Frequently
Mar 18, 2021 8:08 AM UTC

Looks like the same issue we have.

New created Packages FRL with internal Licensing Server.

 

Every Package with same error Code 6.

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philippem69394050
Participating Frequently
Mar 18, 2021 8:24 AM UTC

Additional Info

Looks like an issue with the Bootstrapper (DeploymentManager)

The Bootstrapper Process return code is (-60).Stopping the installation process.

 

03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Deployment Manager is running in Install Mode.
03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | STEP 2: Starting to launch ASU AAM.
03/18/21 08:16:55:324 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Going to install C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2
03/18/21 08:16:55:327 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Latest AAM version with the package is (5.4.2.541)...
03/18/21 08:16:55:328 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Bootstrapper launch location is :: C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2\Set-up.dat
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Build Version - 1.16.0.1
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Logging Level verbosity Set to 4
03/18/21 08:16:56:711 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | The Bootstrapper Process return code is (-60).Stopping the installation process.
03/18/21 08:16:56:713 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
03/18/21 08:16:56:713 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | sendAnalytics : Unable to find deviceId.
03/18/21 08:16:57:194 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13236 | The output of process received in execWithOutput :

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Mar 18, 2021 12:51 PM UTC

Hello,

Kindly try this workaround by disabling the following reg entry and restart the machine. HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD.

Translate
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