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Neckebba
Neckebba
Inspiring
Jun 19, 2023 11:54 AM UTC
Answered

Error code logging in 1010 Adobe Premiere Pro

Hey guys,

 

From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.

When we open the creative cloud and log in, this works well.

Different users, different PC's.. all same behavior

Adobe premiere version 23.3

 

I tried what i found on internet : restart , windows credential manager.

We turned of the virus scanner and so.. but no solution.

 

We are on a PC, windows :

 

 

 

Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??

Creative cloud works perfect

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    SuJoshiCorrect answer
    Community Manager
    Jun 20, 2023 1:21 PM UTC

    @Neckebba It should be resolved now for the users. Please let us know if they are still facing any issues.

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    4 replies

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Jun 20, 2023 1:21 PM UTC

    @Neckebba It should be resolved now for the users. Please let us know if they are still facing any issues.

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      rpandita
      rpandita
      Inspiring
      Jun 19, 2023 1:30 PM UTC

      Hi Neckebba

       

      We are aware of this issue and have aligned the right resources to work on this.

      Please check - https://status.adobe.com/ for updates.

       

      Regards

      Rohit

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jun 19, 2023 1:16 PM UTC

        if that's a new problem, restore win credentials manager

         

        1. Open Control Panel.
        2. Click on User Accounts.
        3. Click on Credential Manager.
        4. Click the Windows Credentials tab.
        5. Click the Restore Credentials option.
        6. Click the Browse button.
        7. Select the . crd files with the backup information.
        8. Click the Open button.

         

        <moved from download&install>

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        Neckebba
        NeckebbaAuthor
        Inspiring
        Jun 20, 2023 9:11 AM UTC

        All tried, nothing worked. as i said in the message we tried the Credential manager steps.

        thx

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