Estaba realizado la compra de suscripción anual, ingresé datos de la tarjeta se hizo el cobro normal y al final lanzo error pero si se realizó el cobro, intenté por segunda vez y sucedió lo mismo y necesito una solución al respecto me pueden ayudar

Hi @Danns_ZO3673,Thank you for reaching out.Upon checking, I can see that there was previously a Teams contract associated with the Adobe ID you used to submit this query. This plan has expired some time ago.To assist you further, could you please confirm the following:Are you trying to purchase the subscription using this same Adobe ID, or are you using a different one?Are you looking to purchase an individual subscription for the Illustrator app, or are you attempting to buy a license under a Teams contract?Once we have this information, we will be able to assist you more effectively.Regards,^AN

D

Danns_ZO3673

Participant

Answered

Error en la suscripción y el pago Perú

Forum|Forum|8 months ago
June 13, 2025
4 replies
289 views

Estaba realizado la compra de suscripción anual, ingresé datos de la tarjeta se hizo el cobro normal y al final lanzo error pero si se realizó el cobro, intenté por segunda vez y sucedió lo mismo y necesito una solución al respecto me pueden ayudar

Bug

Correct answer Anshul_Nautiyal

Hi @Danns_ZO3673,

Thank you for reaching out.

Upon checking, I can see that there was previously a Teams contract associated with the Adobe ID you used to submit this query. This plan has expired some time ago.

To assist you further, could you please confirm the following:

Are you trying to purchase the subscription using this same Adobe ID, or are you using a different one?
Are you looking to purchase an individual subscription for the Illustrator app, or are you attempting to buy a license under a Teams contract?

Once we have this information, we will be able to assist you more effectively.

Regards,

^AN

Shivangi_Gupta

Community Manager

Hi @Danns_ZO3673,

We appreciate you reaching out. As per your account details, I can see that you have an active teams' license. I'm moving this discussion to our Enterprise and Teams community for further discussion.

^Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

can you try a different card?

D

Danns_ZO3673Author

Participant

La aplicación es de ligtroom

kglad

Community Expert

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

A

Anshul_Nautiyal

Correct answer

Community Manager

Hi @Danns_ZO3673,

Thank you for reaching out.

Upon checking, I can see that there was previously a Teams contract associated with the Adobe ID you used to submit this query. This plan has expired some time ago.

To assist you further, could you please confirm the following:

Are you trying to purchase the subscription using this same Adobe ID, or are you using a different one?
Are you looking to purchase an individual subscription for the Illustrator app, or are you attempting to buy a license under a Teams contract?

Once we have this information, we will be able to assist you more effectively.

Regards,

^AN

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