Skip to main content
Hasagu
Participant
Jun 18, 2020 1:46 AM UTC
Answered

Error in creative cloud

Hi all, I have a creative cloud account (through my university). I am able to download creativ cloud, but when I go to download apps, I get the erre "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management". I have contacted the IT administrator who said he wasn't the person to help. Can anyone here suggest a solution? Thanks, Hannah

      This topic is closed to new replies. Start a new post to keep the conversation going.
      SuJoshiCorrect answer
      Community Manager
      Jun 23, 2020 10:37 PM UTC

      I'm using mac

       


      Kindly go to the desktop, select the "Go" option from top side>> Go to folder>> Enter this location in the search box: /Library/Application Support. Once you are in, navigate to Adobe>> OOBE>> configs and check if you are getting a "serviceconfig.xml" file. 

      View reply

      18 replies

      Matthew22950650b2q4
      Participating Frequently
      Feb 2, 2022 1:34 AM UTC

      Hi,

       

      I have this same error yet I have no serviceconfig.xml file. Desperate to get this resolved ASAP.

       

      Thanks

      Translate
      Josefa352124583ghn
      Participant
      Feb 2, 2024 7:47 PM UTC

      i cant see the configs folder in the oobe folder, what can a i do?

      Translate
      HasaguAuthor
      Participant
      Jun 23, 2020 9:39 PM UTC

      Thanks for your reply (and sorry for my delayed response...I was shutting down my many tabs so I could restart my computer). I tried the above, but there is no 'configs' file/folder in the OOBE folder. Is there another place it might be? Thanks again, Hannah

      Translate
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      Jun 23, 2020 9:49 PM UTC

      Kindly confirm if you are using Mac or Windows.

      Translate
      HasaguAuthor
      Participant
      Jun 23, 2020 9:51 PM UTC

      I'm using mac

       

      Translate
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      Jun 18, 2020 2:57 PM UTC

      Hello,

      Please follow the below steps to fix the issue:

      1.) Navigate to the following location.

      > Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

      > Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

      2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

      3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

      4.) Save & Close the serviceconfig.xml file.

      5.) Relocate the same file to the original folder & overwrite the original file with the new file.

      6.) Restart the machine.

      Translate
        Angela29305485zy9t
        Participant
        Apr 8, 2023 6:53 AM UTC

        THANK YOU VERY MUCH I FOLLOWED YOUR INSTRUCTIONS AND I WAS ABLE TO FIX THE PROBLEM. There was no tutorial for windows, It was amazing to find your answer.

         

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices