Error installing Adobe Creative cloud Desktop App
I have been trying to install Adobe Creative Cloud Desktop App using SCCM and it's failing everytime. Here is the PDApp.log content:
01/23/20 16:50:03:400 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Build Version - 1.15.0.126
01/23/20 16:50:03:401 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Logging Level verbosity Set to 4
01/23/20 16:50:03:423 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Successfully fetched the optionXML content from MSI database ...
01/23/20 16:50:03:433 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | The OS language detected for Acrobat (en_US)
01/23/20 16:50:03:435 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11252 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi" /qn
01/23/20 16:50:11:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | Build Version - 1.15.0.126
01/23/20 16:50:11:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | Logging Level verbosity Set to 4
01/23/20 16:50:11:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | Executing immediate custom action for install mode.
01/23/20 16:50:11:971 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | The CustomActionData string is : mode=install;sourceDir=C:\WINDOWS\ccmcache\14\Files\;installDir=;origDB=C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi;installLang=
01/23/20 16:50:11:972 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | Successfully executed the immediate custom action for install mode .
01/23/20 16:50:24:883 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Build Version - 1.15.0.126
01/23/20 16:50:24:885 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Logging Level verbosity Set to 4
01/23/20 16:50:24:885 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Executing the deferred custom action.
01/23/20 16:50:24:894 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Obtained the following as CustomActionData
01/23/20 16:50:24:894 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | (mode=install;sourceDir=C:\WINDOWS\ccmcache\14\Files\;installDir=;origDB=C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi;installLang=)
01/23/20 16:50:24:894 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | (mode=install;sourceDir=C:\WINDOWS\ccmcache\14\Files\;installDir=;origDB=C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi;installLang=)
01/23/20 16:50:24:894 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Original database path is : C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi
01/23/20 16:50:24:904 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | OptionXML saved at location :: C:\WINDOWS\TEMP\{8CE22890-7EA0-4BA5-9A8C-EDF124BFE265}\\{AEA670B9-C6DB-40B6-9F49-6541B9C88034}
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Build Version - 1.15.0.126
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Logging Level verbosity Set to 4
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | CustomAction Parameters obtained...
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | optXMLPath :: C:\WINDOWS\TEMP\{8CE22890-7EA0-4BA5-9A8C-EDF124BFE265}\\{AEA670B9-C6DB-40B6-9F49-6541B9C88034}
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | setupBasePath :: C:\WINDOWS\ccmcache\14\Files\
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | installDirPath ::
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | installLang ::
01/23/20 16:50:24:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Initializing Custom Action Data from parameters
01/23/20 16:50:24:978 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Provisioning Tool path is (C:\WINDOWS\TEMP\{8CE22890-7EA0-4BA5-9A8C-EDF124BFE265}\\{A8F52232-DF99-4FF0-BAEF-7CFDCD464ED3}).
01/23/20 16:50:24:980 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Starting to run the custom action for install mode
01/23/20 16:50:24:980 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | STEP 1: Starting to parse Option XML.
01/23/20 16:50:24:990 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Match OS lang option selected
01/23/20 16:50:24:990 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Added OS Language (en_US) to the install language fallback.
01/23/20 16:50:24:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Install language fallback contains following languages :
01/23/20 16:50:24:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | (en_US)
01/23/20 16:50:24:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | (en_US)
01/23/20 16:50:24:992 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Self-Update BootStrapper Relative Path doesn't exist.
01/23/20 16:50:24:992 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failure in getting Self-Update Folder Path.
01/23/20 16:50:24:992 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | No of updates found (0).
01/23/20 16:50:24:992 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | No of HD products found (4).
01/23/20 16:50:25:000 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to get value for conflicting processes...
01/23/20 16:50:25:000 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to parse the conflictProcessInfo for HD media (COSY4.3.20)...
01/23/20 16:50:25:004 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to get value for conflicting processes...
01/23/20 16:50:25:004 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to parse the conflictProcessInfo for HD media (CCXP3.4.0)...
01/23/20 16:50:25:008 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to get value for conflicting processes...
01/23/20 16:50:25:008 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to parse the conflictProcessInfo for HD media (KANC1.0.1)...
01/23/20 16:50:25:008 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | The media info tag marked for auto-install (KANC) (1.0.1)
01/23/20 16:50:25:012 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to get value for conflicting processes...
01/23/20 16:50:25:012 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to parse the conflictProcessInfo for HD media (LIBS3.6.1)...
01/23/20 16:50:25:015 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Custom deployment path doesnt exist in options XML
01/23/20 16:50:25:016 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to find Royalty Bearing attribute info.
01/23/20 16:50:25:016 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Found the AppsPanel attribute info (true)
01/23/20 16:50:25:016 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Found the AdminPrivilege attribute info (true)
01/23/20 16:50:25:016 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Number of Medias found = 0
01/23/20 16:50:25:016 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Deployment Manager is running in Install Mode.
01/23/20 16:50:25:016 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | STEP 2: Starting to launch ASU AAM.
01/23/20 16:50:25:019 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
01/23/20 16:50:25:019 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Starting apply CCP ASU.
01/23/20 16:50:25:019 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Bootstrapper launch location is :: C:\WINDOWS\ccmcache\14\Files\ASU2\Set-up.dat
01/23/20 16:50:25:021 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Build Version - 1.15.0.126
01/23/20 16:50:25:021 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Logging Level verbosity Set to 4
01/23/20 16:50:25:021 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to launch the Bootstrapper process.Stopping the installation process.
01/23/20 16:50:25:021 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
01/23/20 16:50:25:021 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 5096 | Skipping custom installs, either path does not exist or not directory (C:\WINDOWS\ccmcache\14\Files\pre)
01/23/20 16:50:25:021 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | No conflicting processes were defined for the products, skipping the conflicting process check ...
01/23/20 16:50:25:021 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 5096 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
01/23/20 16:50:25:021 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to initialize HDPIM library while installing updates ...
01/23/20 16:50:25:021 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Starting to clean the partially installed payloads.
01/23/20 16:50:25:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
01/23/20 16:50:25:022 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 5096 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
01/23/20 16:50:25:022 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to initialize HDPIM library in cleanup mode ...
01/23/20 16:50:25:023 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
01/23/20 16:50:25:023 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | sendAnalytics : Unable to find deviceId.
01/23/20 16:50:25:578 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 5096 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.17763.914]
01/23/20 16:50:25:583 | [INFO] | | ASU | DeploymentManager | | | | 5096 | Event Guid generated is: 'eda4e70f-feac-4ce7-9608-4be08cfb5f79'
01/23/20 16:50:25:636 | [INFO] | | ASU | DeploymentManager | | | ProcessUtils | 5096 | In changeThreadContextToExplorerContext. Active user sessionID:: 1
01/23/20 16:50:25:642 | [INFO] | | ASU | DeploymentManager | | | ProcessUtils | 5096 | In changeThreadContextToExplorerContext.explorer process ID: 7748.
01/23/20 16:50:25:642 | [INFO] | | ASU | DeploymentManager | | | ProcessUtils | 5096 | In changeThreadContextToExplorerContext. Success in changingContext.
01/23/20 16:50:25:664 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5096 | GetIEProxyInfo - autoconfig url on the machine is :http://127.0.0.1:9000/localproxy-1579823957.pac
01/23/20 16:50:25:917 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5096 | GetIEProxyInfo - proxy Url is 127.0.0.1:9000
01/23/20 16:50:25:917 | [INFO] | | ASU | DeploymentManager | | | ProcessUtils | 5096 | In revertThreadContextToProcessContext. Success in RevertToSelf.
01/23/20 16:50:26:767 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 6200 | HTTP Request Status code 200.
01/23/20 16:50:26:767 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5096 | The http request returned HTTP_Status:0 HttpCommunicator error:0
01/23/20 16:50:26:769 | [INFO] | | ASU | DeploymentManager | | | | 5096 | Waiting for the async thread to get the task completed
01/23/20 16:50:26:769 | [INFO] | | ASU | DeploymentManager | | | | 6996 | Async thread is completed. Now exiting from function.
01/23/20 16:50:26:770 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5096 | The install workflow is terminating.
01/23/20 16:50:28:191 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11252 | Process creation completed.
01/23/20 16:50:28:191 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | The return Code from Create Process (1603).
01/23/20 16:50:29:193 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Setup exiting with return code (6)
I created the app using Admin console for the first time instead of using Creative cloud packager. Can someone please help me how to resolve this issue. Thanks.
